Help & Support

Use your email address or your @username, and your password. Tap the eye in the password box to see what you're typing.

On the login screen, tap Forgot password? and enter your email. We'll send you a link to choose a new password; open it on the phone that has the app.

Go to Settings → Login Details. To change your email we send a code to both your old and new addresses. Your profile, plan and everything else stay the same.

Go to Settings → Close Account. This deletes your account and everything you've posted, and can't be undone. If you have a plan, cancel it in your App Store or Google Play settings too.

Your home base is the city shown on your profile: where you perform out of, such as Boston. Your home address is private; only you and our admins see it, and it will be used for My Book features such as travel distances.

Free accounts can add bookings and open dates up to one month ahead. Pro removes the limit and the ads. Bookings from offers you accept are always added, whatever the date.

Agents see which days you're booked or available, but not the details of private shows, your pay or your notes. Blocked days look booked to agents.

Our team verifies every agent before they can send offers or inquiries. We check your details and switch on offers, usually within a day or two. Until then you can still search talent and send messages.

The first message between two people is a request. The person it's sent to can accept it, decline it, or decline with one reply. If someone ends a chat, the next message is a new request.

Tap the flag in a chat, or ⋯ → Report or block on a profile. You can also report a single photo, video (press and hold it) or recommendation. Blocked people can't message you, send offers or see you in searches. Manage your blocks in Settings → Privacy.

Once a chat has ended or been declined, tap Clear history. The messages disappear for you; the other person keeps their copy.

Plans are managed by the store you bought them from. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → your profile → Payments & subscriptions → Subscriptions. You keep the plan until the end of the period you've paid for.

Open Settings → Try Pro (or Go Ad-free) and tap Restore a purchase. If it still doesn't appear, email us with the email address on your account.

Email us the club's name and what needs fixing. Each venue page shows when its details were last verified.